SCTE NEW ENGLAND
Board of Directors Elections
This year we have 8 members running for election.
Now it's your turn to do your part as a chapter member. Please review the candidates below, then click on the button to vote for 6 individuals to serve on the SCTE New England Board of Directors in 2022.
Vote – and be a part of the success of the New England Chapter.
NEW Voting Deadline: Monday, January 3, 2022
Ryan Baker, Access Advanced Engineering Manager
Comcast, Northeast Division
As a 9-year member of the SCTE New England chapter Ryan has recently completed his first tour as a board member supporting Professional Development. He has grown his involvement with the chapter by volunteering as an Associate Board Member since 2017 and assisting with the chapter’s Awards Matrix and Striving for Excellence team.
Ryan’s career in telecom began at Comcast as a CommTech and was a front runner of the CommTech program. He later supported Metro Ethernet, Cell Backhaul, and data centers. During this time he earned CCNA R&S, JNCIS-SP, and Ciena CE-P. As a sales engineer he supported FTTU architectures, MDU and campus scale Wi-Fi networks, and IP video delivery over Metro Ethernet circuits utilizing BGP peering. Ryan now works as an access engineering manager covering all aspects of high-speed data capacity management in the access network including the roll-out of vCMTS, R-PHY, and DOCSIS 3.1 and 4.0.
Ryan has technical experience and certifications with multiple access technologies including HFC, RFoG, EPON, Wi-Fi, and Metro networks. His education is rooted in computer engineering, but recently completed a BS in IT with concentration in networks and telecom and is now pursuing an MS in Data Analytics.
In Ryan’s free time, he tinkers with things which he’s been doing since a young age when he built a water-cooled overclocked gaming computer. He has a passion for STEAM (science, technology, engineering, art, math) initiatives and has coached a FIRST LEGO team 2017-2018. He enjoys board games, video games, puzzles, word games, Raspberry PIs, mountain biking, astronomy, fishing, and gardening.
This is Ryan’s second run for Professional Development chair. He aspires to continue organizing technical sessions with expert speakers and expanding topics of discussion. He seeks to engage prospective members with the SCTE's educational and career resources to rekindle interest in networks and telecom.
Bob Dunlap, Director Global Customer Service
In his current position, Bob responsibility is training and managing a geographically dispersed team while overseeing all aspects of the company’s customer service policies, objectives, and initiatives; ensure systems are in place and are utilized to capture and report on service metrics, including customer feedback and trends in product or service issues, while driving increased sales through quality of service.
Bob previously worked for CommScope, where he was responsible for providing Technical Support for GPON, 10GEPON, Ruckus Wireless, and HFC Products. Bob manages two teams that provide 24x7x365 Technical Support for domestic and international customers. Bob has worked his way up from a Principal Technical Support Engineer to a Manager and now Sr. Manager during his time at CommScope. As a key contributor within the Technical Services Organization Bob helps with SLA reviews and negotiations, helped create a Professional Services Business Process for Technical Support Teams, created case deflection processes and enabled the customer portal to be more self-serving for CommScope Customers.
Prior to joining CommScope, he worked as a Lead Applications Engineer at Adaptive Instruments Corp. where he assisted with customer trials, technical support, equipment installations and deployments. He was also a Staff Engineer at Analysis Tech Inc. where he helped to design and build Test Equipment for Semiconductor Reliability.
Bob received his BS in Electrical Engineering from the University of Massachusetts at Lowell. Bob is an Associate Board Member of SCTE New England Chapter, Member of ARRIS Women’s Business Network and a Board Member of the Tyngsboro Youth Baseball Association. Born and raised in Upstate New York and now currently living in Massachusetts, he is married with three children with one in middle school and two in elementary school. In his spare time, he likes to spend time with his family, enjoys sports, camping and spending time with friends.
Rob Gillette, Tech Operations Manager
Rob has 24 years of RF broadband technical / engineering experience specializing in high-speed internet, telephone (VoIP) and digital cable television (including VOD and SDV) signal routing, processing, transportation and distribution of signals and services utilizing Ethernet, fiber optic and coaxial systems. He has designed, maintained, and coordinated builds of various RF broadband Head ends / Hubs, coaxial and HFC (Hybrid Fiber Coax) plant architectures and systems, including local, satellite and over-the-air signal acquisition and processing.
He has been in a leadership position at Cox Communication for over 15 years. As Tech Operations Manager, Rob oversees the Video and DOCSIS platforms for Cox Communications for the Northeast Region. Rob has taken multiple NCTI courses and have extensive hands-on experience.
Rob looks forward to working on the Bord for the New England Chapter.
Dave Hall, Director of Construction & Planning
Dave has been a SCTE member for the past five years, promoting membership and participation in the Chapter within his team. Over the past five years, Cox Rhode Island has participated in our Cable Games and Vendor Day, with over 25% of the team in attendance. Dave has a passion for leadership and emphasizes the importance of improving the employee experience. Dave began his career with Cox twenty years ago as a Field Service Technician, soon after moving to the Network Operations team as a Field Network Technician. Dave was then promoted to the market HFC Performance Engineer. In July of 2014, Dave moved into a leadership role as a Field Systems Supervisor. In his years as a front line leader, Dave was committed to developing and mentoring each of his direct reports to support them in achieving their goals.
Dave is a veteran of the United States Marine Corps and the United States Army. After serving 11 years in the armed forces, Dave extended his enlistment, for an additional year, to lead a team in a deployment to Afghanistan. This experience made him realize that he wanted to change his career path and be a leader in the telecommunications industry.
Dave lives in Richmond, RI with his wife, Lynn and son, Joseph. When not at work, he spends time with his family, coaches youth sports, and enjoys the outdoors with his best friend, Abby (family dog). Dave earned his A.S. degree in Business Management from New England Institute of Technology in 2014. He is currently enrolled at SNHU to complete his B.S. degree in Organizational Leadership.
Carol Lisi, Customer Experience Manager
Carol has worked in the cable industry for over 25 years. Starting her career as a Field Service Technician, she has served in progressively challenging and varied roles ranging from technical to training, to customer experience leadership. Currently a Customer Experience Manager, Carol ensures that customers have a positive interaction experience while working to change paradigms and increase focus and awareness on customer experience trends.
Carol has been active within the New England Chapter of SCTE since 2002, and has served as a New England Board member for the past 6 years, 5 of which she was Vice President- Communications/Marketing. Prior to that she served as an Associate Board Member for 7 years. She has also served the Chapter as an SCTE Proctor. In addition to her role on the SCTE New England Board, Carol also served as a Board Member for WICT NE from 2010 to 2013. During that time, she worked to develop a partnership with WICT that increased SCTE’s outreach.
Carol holds a BS in Management from Johnson & Wales University.
Peter Lovasco, Network Supervisor
Comcast, Greater Boston
Peter has 27 years of experience overseeing projects and maintaining the HFC network. He holds a bachelor's degree from Endicott College in Business Management and is an Associate Board member with the New England Chapter of the SCTE. Peter has been active with this Chapter by taking on responsibilities such as co-coordinating the vendors day event, supporting the multi-media team by managing the communication on Facebook and supported the SCTE games for the last 10 years as a team captain.
Kevin Mailloux, Director of Field Operations
Kevin started his cable industry career in 1990 and is an active member in SCTE. Over the past 31 years, he’s been afforded the opportunity to experience many aspects of the industry. As is the case with many cable professionals, Kevin started as an installer and worked his way through the ranks into his current position as Director of Field Operations for Spectrum. Kevin’s career has taken him through installation/service, maintenance, warehouse, dispatch, public/government relations and into his current role in field operations. Kevin has been on the SCTE Board of Directors for the past two years and is the current Vice-President of the New England SCTE Chapter.
Dan Nofs, Engineering Manager
Dan has over thirty years of Broadband Engineering, Management and Training and Development skills.
Dan is a past Chapter Board member in New York, New Jersey and Maryland, and has held various board positions from Professional Development, VP, and Secretary. He has taught technical training classes and created instructional programs to teach new technologies and testing procedures. Dan is a past Chapter Board member and currently Associate Chapter Board Member of the New England Chapter.
Dan's experience with the SCTE and the Cable Community will help him add support to a growing SCTE Chapter.
Dan has been a SCTE Member since 1985, and was raised to Senior Member status in the SCTE, and a member of IEEE in 1989. Dan was also inducted into the Cable Pioneers in 2014.