Since 1994, the New England Chapter of the SCTE has sponsored the Chapter Personal Achievement Award. In 2004 the Board voted to rename this award to the Bill Riley Personal Achievement Award in honor of Bill for his devotion to this Chapter. The recipients of this award are recognized for their outstanding accomplishments at the personal and professional levels.  Recipients have demonstrated their dedication and willingness to go above and beyond what is considered the norm. The award criteria touches on the areas of basic knowledge and skills of the industry, professionalism in the workplace, community and professional involvement that enhances the positive perception of the CATV industry and its engineering.

​

Congratulations to Joe Guariglia on receiving the SCTE Personal Achievement Award for 2022!

​

Joe began his cable journey in August 1981 as an installer out of Reading, MA for Continental Cablevision.

 

One product, 36 channels, no customers. Joe progressed to a Service tech then a maintenance tech before he moved to a leadership role in 1985. As a leader, his unique talents and skills earned him several progressive leadership positions including Technical Supervisor, Tech Ops Manager, Plant Manager and Director of Plant Operations. During that time, he worked on the deployment of high-speed data and voice services – now considered a fundamental part of the product portfolio. Through merger and acquisitions, Joe joined Comcast in 2003 as Senior Manager of Technical Operations. During his tenure, he also served as Director of Technical Operations and Area Vice President of Technical Operations. In 2009, Joe joined the Greater Boston Region team as Vice President of Technical Operations and later Vice President of Service Assurance. He played a key role in the deployment of innovative products and platforms such as Xfinity Home, On Demand, X1 and Comcast Business. Joe joined the Northeast Division team as the Division Vice President of Service Assurance in 2015. Joe was instrumental in the deployment of numerous initiatives to enhance both the customer and employee experience including:

 

• Technician Support Center for Day of Job support

• Introduction of two-hour appointment windows

• Always on Time Customer appointments

• New platforms for CommOps, including WFX Scheduler and Tech Exception Manager

• Led the launch of Customer Consent for Tech Ops

• Formed Northeast Division's CommOps Center of Excellence (COE) supporting over 5K technicians and business partners

• Supported development and execution of COVID-19 Modified Tech Protocols and phase-back plan

 

 

SCTE

Joe has been an active member of the SCTE New England Chapter Board of Directors for over 25 years. He's held several leadership positions including Associate Board Member, Chair of the Membership Committee, and Chapter President. Joe co-founded the SCTE/CTAM Golf Classic which he coordinated for 20 years.

 

He has also supported and led SCTE at the National level, as the SCTE Regional 12 representative for 6 years and the SCTE National Board of Directors 2015 to 2017. Joe chaired the Awards & Compliance sub-committee from 2016 to 2021 and was active in SCTE leadership development programs including SCTE Chapter Leadership Conference & SCTE Expo. Joe is a recipient of the 2012 SCTE National Member of the Year award and was elevated to a Senior Member of the SCTE in 2021.