SCTE New England
Personal Achievement Award (PAA)
Joe Guariglia, 2022 SCTE Personal Achievement Award Recipient
Since 1994, the New England Chapter of the SCTE has sponsored the Chapter Personal Achievement Award. In 2004 the Board voted to rename this award to the Bill Riley Personal Achievement Award in honor of Bill for his devotion to this Chapter. The recipients of this award are recognized for their outstanding accomplishments at the personal and professional levels. Recipients have demonstrated their dedication and willingness to go above and beyond what is considered the norm. The award criteria touches on the areas of basic knowledge and skills of the industry, professionalism in the workplace, community and professional involvement that enhances the positive perception of the CATV industry and its engineering.
Congratulations to Joe Guariglia on receiving the SCTE Personal Achievement Award for 2022!
Joe began his cable journey in August 1981 as an installer out of Reading, MA for Continental Cablevision.
One product, 36 channels, no customers. Joe progressed to a Service tech then a maintenance tech before he moved to a leadership role in 1985. As a leader, his unique talents and skills earned him several progressive leadership positions including Technical Supervisor, Tech Ops Manager, Plant Manager and Director of Plant Operations. During that time, he worked on the deployment of high-speed data and voice services – now considered a fundamental part of the product portfolio. Through merger and acquisitions, Joe joined Comcast in 2003 as Senior Manager of Technical Operations. During his tenure, he also served as Director of Technical Operations and Area Vice President of Technical Operations. In 2009, Joe joined the Greater Boston Region team as Vice President of Technical Operations and later Vice President of Service Assurance. He played a key role in the deployment of innovative products and platforms such as Xfinity Home, On Demand, X1 and Comcast Business. Joe joined the Northeast Division team as the Division Vice President of Service Assurance in 2015. Joe was instrumental in the deployment of numerous initiatives to enhance both the customer and employee experience including:
Technician Support Center for Day of Job support
Introduction of two-hour appointment windows
Always on Time Customer appointments
New platforms for CommOps, including WFX Scheduler and Tech Exception Manager
Led the launch of Customer Consent for Tech Ops
Formed Northeast Division's CommOps Center of Excellence (COE) supporting over 5K technicians and business partners
Supported development and execution of COVID-19 Modified Tech Protocols and phase-back plan
Joe has been an active member of the SCTE New England Chapter Board of Directors for over 25 years. He's held several leadership positions including Associate Board Member, Chair of the Membership Committee, and Chapter President. Joe co-founded the SCTE/CTAM Golf Classic which he coordinated for 20 years.
He has also supported and led SCTE at the National level, as the SCTE Regional 12 representative for 6 years and the SCTE National Board of Directors 2015 to 2017. Joe chaired the Awards & Compliance sub-committee from 2016 to 2021 and was active in SCTE leadership development programs including SCTE Chapter Leadership Conference & SCTE Expo. Joe is a recipient of the 2012 SCTE National Member of the Year award and was elevated to a Senior Member of the SCTE in 2021.
Past award recipients:
2021 – Jeff Wider, Senior Field Engineer, Comcast
2020 – Alan Amos, National Account Director, Harmonic
2019 – Dean Olmsted, Times Fiber
2018 – Andy McCarthy, VP Engineering and Tech Ops, Comcast WNE
2017 – Dave Sharkey, Manager Technical Support, Comcast
2016 – Brian Bane, VP Network Implementation, Comcast
2015 – Georgiann Bergamini, Sr. Director of Project Management, Comcast
2014 – Ralph Paolo, President Broadband Access Services Inc.
2013 – Dave Kowolenko, VP Engineering, Comcast
2012 – John Ort, Regional Training Manager, MetroCast
2011 – Sue Wante, VP of Technical Operations, Comcast
2010 – Brian Bedard, VOIP/HFC Network Manager, Charter Communications
2009 – James Toy Jr., Senior Field Engineer, Comcast
2008 – Alan Marchioni, Senior Engineer, Comcast
2007 – Bob Foote, Account Vice President, ARRIS
2006 – Bill Snowling, Senior Digital Video Engineer, Comcast
2005 – Jason Hibbard, Manager of Conditional Access, Comcast
2004 – David Bitondo, Director of Network Engineering, Comcast
2003 – Greg Garabedian, Director of Technical Operations, Charter Communications
2002 – Alan Gardiner, VP of Network Services, Cox Communications, New England
2001 – Jim Kersnowski, VP of Engineering, Time Warner Cable
2000 – Paul D’Arcangelo, VP of Engineering, AT&T Broadband Services (Media One)
1999 – Bruce Byorkman, VP of Engineering, Time Warner
1998 – Calvin Cole, Applications Engineer, MediaOne
1997 – Bill Hinton, White Mountain Cable
1996 – Ray Murdough, Plant Manager, Time Warner/Paragon Cable
1995 – Joseph Camposeo, Network Engineer, Continental Cablevision
1994 – Kevin Casey, VP Engineering, Continental Cablevision