2019 Election Schedule
12/2– Election ballots sent out
12/16 at midnight – Voting deadline
12/23 – Candidates notified of election results
Karen Torrenti:
Karen Torrenti is currently Sr. Director Global Sales Training in the Sales Enablement Group at CommScope based out of Connecticut. She is currently responsible for supporting the global sales team on all Service Provider Sales Training for Strategic Selling, Soft Skills, Product & Solutions and New Hire On-Boarding. In her 9 plus years with CommScope formally ARRIS, Karen worked in the Access Technologies Group focused on Market Development supporting Engineering and Product Line Management on Customer/Sales Portal, New Product Intro, Technical Support, Technical Training, Technical Publications and Field Deployments. Karen then managed the Program Management Team for Professional Services HFC Network Practice responsible for customer deployment projects and cost savings initiatives in the service provider market. While in Supply Chain, Karen was responsible for supporting Professional Services on strategic projects for all supply chain and procurement initiatives. As a key business partner to the SVP of Professional Global Services, she also provided sales forecasting, S&OP, process improvement and cost saving initiatives that supported the financial planning. Karen was then involved in Contracts and Business Management for Technical Support at CommScope responsible for supporting sales on Service Level Agreements, Technical Support Contracts, 3rd Party Managed Wi-Fi Agreements and was the Technical Advisor worldwide for the ARRIS Channel Partner Program globally.
Prior to joining ARRIS, she held positions at Comcast Communications for 6 plus years as a General Manager for CT/NJ, Customer Service Call Center Manager and Marketing Manager. She also worked for CCOR on strategic account development in sales for the North America Region before landing in the electric industry for United Illuminating now Avangrid. At United Illuminating, Karen developed and launched a call center quality assurance program. Then moved into a multiyear transmission project along with her project team and Black & Veatch Construction Company. United Illuminating commissioned Connecticut's largest 345 kV Transmission Line which was one of the first Siemens GIS Sub Stations in the world.
Karen received an MBA from Rensselaer Polytechnic Institute (RPI) and her undergraduate from the University of New Haven with a BS in Business Administration. Karen is currently the President of the SCTE New England Chapter, awarded SCTE National Chapter Leader of the year, as well as a WICT Member. Karen has just been accepted into the WICT Betsy Magness Leadership Institute Class of 41 2020. Born and raised in Connecticut, Karen has two children one in college and one in high school. In her spare time, she likes to golf, travel, bike and enjoys boating.
Kevin Mailloux:
Kevin started his cable industry career in 1990 and is an active member in the SCTE. Over the last 29 years, he’s been afforded the opportunity to experience many aspects of the industry. As is the case with many cable professionals, Kevin started as an installer and worked his way through the ranks into his current position as Director of Field Operations for Spectrum. Kevin’s career has taken him through installation/service, maintenance, warehouse, dispatch, public/government relations and into his current role in field operations. With 29 years of industry experience, Kevin would be a beneficial addition to the SCTE Board of Directors.
Dan Nofs:
Over thirty years of Broadband Engineering, Management and Training and Development skills. SCTE Member since 1985, inducted as a Senior Member of the SCTE. Inducted into the IEEE in 1989. Inducted into the Cable Pioneers in 2014. Past Chapter Board member and currently Associate Chapter Board Member. Taught technical training classes and created instructional programs to teach new technologies and testing procedures.
Bob Dunlap:
Bob Dunlap is a Sr. Manager of Technical Support Engineering at CommScope responsible for providing Technical Support for GPON, 10GEPON, Ruckus Wireless, and HFC Products. Bob manages two teams that provide 24x7x365 Technical Support for domestic and international customers. Bob has worked his way up from a Principal Technical Support Engineer to a Manager and now Sr. Manager during his time at CommScope. As a key contributor within the Technical Services Organization Bob helps with SLA reviews and negotiations, helped create a Professional Services Business Process for Technical Support Teams, created case deflection processes and enabled the customer portal to be more self-serving for CommScope Customers.
Prior to joining CommScope, he worked as a Lead Applications Engineer at Adaptive Instruments Corp. where he assisted with customer trials, technical support, equipment installations and deployments. He was also a Staff Engineer at Analysis Tech Inc. where he helped to design and build Test Equipment for Semiconductor Reliability.
Bob received his BS in Electrical Engineering from the University of Massachusetts at Lowell. Bob is an Associate Board Member of SCTE New England Chapter, Member of ARRIS Women’s Business Network and a Board Member of the Tyngsboro Youth Baseball Association. Born and raised in Upstate New York and now currently living in Massachusetts, he is married with three children with one in middle school and two in elementary school. In his spare time, he likes to spend time with his family, enjoys sports, camping and spending time with friends.
Dave Hall:
Dave Hall is the Outside Plant Maintenance Manager for the Rhode Island market, at Cox Communications. He has been a SCTE member for the past five years, promoting membership and participation in our chapter within his team. Over the past five years, Cox Rhode Island has participated in our Cable Games and Vendor Day, with over 25% of the team in attendance. Dave has a passion for leadership and emphasizes the importance of improving the employee experience. Dave began his career with Cox twenty years ago as a Field Service Technician, soon after moving to the Network Operations team as a Field Network Technician. After eight years of working as a Network Technician, Dave was promoted to the market HFC Performance Engineer. In July of 2014, Dave moved into a leadership role as a Field Systems Supervisor. In the four years as a frontline leader, Dave was committed to developing and mentoring each of his direct reports to support them in achieving their goals. In July of 2018, Dave was promoted to Field Systems Manager in the Rhode Island market.
Dave is a veteran of the United States Marine Corps and the United States Army. After serving 11 years in the armed forces, Dave extended his enlistment, for an additional year, to lead a team in a deployment to Afghanistan. This experience made him realize that he wanted to change his career path and be a leader in the telecommunications industry.
Dave lives in Richmond, RI with his wife, Lynn and son, Joseph. When not at work, he spends time with his family, coaches youth sports, and enjoys the outdoors with his best friend, Abby (family dog). Dave earned his A.S. degree in Business Management from New England Institute of Technology in 2014. He is currently enrolled at SNHU to complete his B.S. degree in Organizational Leadership.
Carol Lisi:
Carol Lisi has worked in the cable industry for over 25 years. Starting her career as a Field Service Technician, she has served in progressively challenging and varied roles ranging from technical to training, to customer experience leadership. Currently a Customer Experience Manager, Carol ensures that customers have a positive interaction experience while working to change paradigms and increase focus and awareness on customer experience trends.
Carol has been active within the New England Chapter of SCTE since 2002, and has served as a New England Board member for the past 6 years, 5 of which she was Vice President- Communications/Marketing. Prior to that she served as an Associate Board Member for 7 years. She has also served the Chapter as an SCTE Proctor. In addition to her role on the SCTE New England Board, Carol also served as a Board Member for WICT NE from 2010 to 2013. During that time, she worked to develop a partnership with WICT that increased SCTE’s outreach.
Carol holds a BS in Management from Johnson & Wales University.
Peter Lovasco:
Peter Lovasco is Network supervisor with Comcast Greater Boston. He has 27 years of experience overseeing projects and maintaining the HFC network. He holds a bachelor’s degree from Endicott College in Business Management and is an Associate Board member with the New England Chapter of the SCTE. Peter has been active with this chapter by taking on responsibilities such as co-coordinating the vendors day event, supporting the multimedia team by managing the communication on Facebook and supported the SCTE games for the last 10 years as a team captain.
Ryan Baker:
Ryan Baker
Capacity Engineering Manager
Comcast
Northeast Division
SCTE Involvement
As an 8 year member of the SCTE New England chapter Ryan has been a mostly participative member of the chapter. He has attended several SCTE events such as Cable-Tec Jeopardy, taking 1st place in both 2012 and 2013. Ryan has grown his involvement with the chapter by volunteering as an Associate Board Member since 2017 and assisting with the chapter’s Awards Matrix and Striving for Excellence team.
Career
Ryan’s career in telecom began at Comcast as a CommTech. He was a frontrunner of the CommTech program, achieving CommTech 3, 4, and 5 within only a few years. Ryan then moved into enterprise field engineering where he supported Metro Ethernet and Cell Backhaul as well as expanding Comcast’s data center footprint. During this time in his career he earned his CCNA R&S, JNCIS-SP, and Ciena CE-P. He later leveraged these certifications as a sales engineer supporting FTTU architectures, MDU and campus scaled Wi-Fi networks, and IP video delivery over Metro Ethernet circuits utilizing BGP peering. Ryan now works as a capacity engineering manager covering all aspects of high-speed data capacity management in the access network.
Education
Ryan’s technical experience has a wide breadth of multiple access technologies including HFC, RFoG, EPON, Wi-Fi, and Metro networks. His education is rooted in computer engineering and is now focused on a BS in IT with a concentration in computer networks and telecom, which will also secure a CCNP R&S and CCNP Security. He has circumferential experience in several programming languages from Assembly to Java. Ryan’s thirst for knowledge and natural curiosity is a continuous drive to continue his education and he one day seeks to pursue a Doctor of Engineering.
Free Time
In Ryan’s free time he tinkers with things which he’s been doing since a young age when he built a water-cooled overclocked gaming computer. He has a passion for STEAM (science, technology, engineering, art, math) initiatives and has coached a FIRST LEGO team 2017-2018. He enjoys board games, video games, puzzles, word games, Raspberry PIs, fireworks, mountain biking, astronomy, fishing, and gardening.
Parting Thoughts
This is Ryan’s second run for a board member position, which he is incredibly proud and excited for. He aspires to bring fresh ideas, perspective, and energy to the board. He will strive to bring the SCTE into public view and demonstrate alignment with STEM and STEAM initiatives. He seeks to engage prospective members with the SCTE’s educational and career resources to rekindle interest in networks and telecom among.